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Overall Experience
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Convenience
Overall Experience
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Price
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Overall Experience
Quality
Price
Convenience
Everything went smoothly. They were professional and knowledgeable.
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Our technician, Will was excellent, very thorough and knowledgeable. He carefully explained everything he planned to do, and kept us updated as he went along. He took photos and videos of his work so we could see exactly what he had done. We are very pleased with the way he worked on system.
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I had about 4 proposals for insulation in various points in my house. Innovative was right in the mix and had an immense amount of knowledge and ideas for my issues. I went back and forth many times deciding what I wanted and they stood by and answered all my questions patiently. The workers that came by to do the actual work were very impressive. They treated my home with respect and did a lot of messy work with no mess left behind. Highly recommend.
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Gary is always efficient and cordial. Unfortunately, we frequently need service- replacing multiple parts or entire units almost every year- which is frustrating. But Gary and our other technicians from Innovative Air are always professional, respectful of our home and good with repairs.
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Antonio and Lorenzo did a great job servicing my boilers. They were exceptionally friendly, extremely professional and very helpful. It’s the people that make the business what it is!
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Water panel x1Trane Gas Furnace system. Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burner jets-ok brush and vacuumed-ok Check and clean Air Filter- Wash/Clean Electronic Air Cleaner Check and clean ignition Assembly-ok Check and clean- flame sensor-ok Check Safety Controls-ok Check CO2-CO- okay Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air, exhaust lines-ok Check Temperatures settings Performance-ok Check and clean condensate water traps-ok Check and clean condensate pump- washed out. Check and cleaned Humidifier- Cartridge & cabinet Hum water panel- water Panel #35 Check and run Thermostat- operating at this time. Check temperature split @ supply and return-ok Inspected water heater Check for water leak- no leakage at this time. Check gas valve and gas Line-ok Ran water heater, operating well at this moment. Ran and monitored system ope
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-82B22CF568BB46B090C1AA8E46086571 Preform maintenance on (1) gas fired water boiler with (2) unico high velocity hydro air handlers: GAS WATER BOILER: * shut power to boiler * removed boiler cover door, flame guard and roll out switch and all burner tubes * vacuumed and dusted out boiler cabinet and components clean and clear * vacuumed and dusted out burner section under heat exchanger * vacuumed and dusted piping and components * brushed out and vacuumed / polished all burner tubes clean and clear * cleaned spark igniter with brass bristle brush and polished with steel wool * inspected heat exchanger / glue piping and damper / motor- okay * test and check expansion tank, water feed / back flow, air vents and system relief valve * secured and inspected all electrical wiring and connections * reassemble boiler and return power to system * both zones are calling for heating- boiler fires * Monitor syste
Neutralizer stone Gas Hot Water Boiler: Well McLean High Efficiency Boiler- Perform a tune-up and cleaning to help ensure reliable and safe operation. Inspect for cracks & deterioration of Heat Exchanger Check and clean Burners tubes and heat exchanger- ok, vacuumed-ok Check and clean flame sensor/flame rod and ignition Assembly-ok Spark igniter. Check Safety Controls-ok Check electrical wiring and components-ok Check Gas valve & Gas Line-ok Check Combustion Air & Exhaust-ok Check Temperatures & Water pressure settings; 15psi Performance-ok Check and run Thermostats- operating well at this time. Check zoning operation-isolate and run zoning. Check circulation pumps-ok amps and voltage check. Check water feeder, low water cut off, expansion tank, relief valve and Venturi Check for water leak no leakage at this time. Clean and Flush condensate drain line. Clean Neutralizer pump and replace Neutralizer stones. Run and monitored for good operations. All zones are fine supply and return li
Perform heating maintenance on Navien Combi boiler: - shut system down at arrival - Open boiler cabinet door - Remove the fresh air intake screen: washed clean and installed back - Remove the flame rod and spark igniter: these components are showing extremely heavy wear and warping- replacement is recommended - Cleaned flame rod and igniter with copper bristle brush, and polish clean with steel wool - Vacuum and blew out inside of the Navy and boiler cabinet - Remove the bottom of the condensate trap, dumping all dirty water, and sediment - Customer approved neutralizer mineral replacement - Dump the minerals from the existing condensate pump, perform full condensate pump cleaning, install new minerals, and reassemble pump - The condensate drain line off the boiler is leaking and corroded- copper fittings - Remove the copper fittings off the navy and boiler and pipe the condensate drain in PVC from the boiler to the condensate pump - Isolate the domestic hot water side of the boiler
Today I arrived on site Tankless HWH Screen Control:Reason for call: Screen control replacement. Zone: DHW tankless HWH. Fault: Screen control replacement. Action: Replaced screen control. Result: Tankless HWH is back up and running. Upon arriving at the property, The client directed me to where the unit is. The client explained that the tankless screen has not been working for two months. I proceeded to verify the unit. I proceeded to disassemble the screen control of the unit. I proceeded to install the new screen control. I concluded with the repair of the unit. I started the unit, monitoring for a few minutes. I ran in hot water in the basement sink. The unit is operating correctly. I showed the customer the result of the repair. The client thanked and was satisfied with this day's visit. The customer was left with hot water and the heating working properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-E229E75674834A52
Checked boiler operations boiler is fully functional checked radiators on first floor purged multiple radiators also checked all radiators on second floordue to incorrect piping of the return hot water line. This was complicated. All systems are up and running at this time. Left system working.
To install a air vent on the boiler and replace the automatic water feeder View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-057E985CBE06434693DD67AC35616BA9 used repair line set as add on for repair of the leaking water line
To purge the air from the radiators View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-32960E991C7645A5A1F606613B0FEB23
Perform hearing maintenance on one NORITZ Hot water boiler with three zones check electrical and mechanical components electrical connections, also checked pump operations and electrical connections on taco zone panel Also removed and cleaned and checked igniters and flame sensor check burner Chamber and fresh air intake turn systems on and checked operations also checked expansion tank and automatic water feeder left system working thermostats are ecobee homeowner is interested in replacing the system due to the age and performance/energy efficiency View visual findings from this job here - https://visionshare.xoi.io/?id=XA-15F7-5B21E2C8B51E41469BBE45AF865D4466 homeowner also has Fujitsu ducted system which are not being used at this time he said that they will call in the spring to schedule a appointment because they are doing work on the house at this time
Today I arrived on site Steam Boiler Issue: Addressed a reported malfunction of the steam boiler. Heating System Zone: Confirmed the boiler supports the heating system zone. Fault Diagnosis: Identified a malfunctioning thermostat as the root cause. Resolution: Determined the thermostat needs to be replaced. Upon arriving at the property, the client explained to me that the heat is not turning on. I proceeded to verify the system. The tstat is not communicating with the boiler. I also found the spill switch when off. I showed it to the client and explained the system situation. I recommended the customer to consider replacing the Tstat. I also recommended that the client contact a chimney company to inspect the chimney draft. I presented the client with an estimate to replace the tstat. The client said that he will buy the tstat and install it by himself. The customer was left with heating temporarily. View visual findings from this job here - https://visionshare.xoi.io/?id=
Remove the defective blower module motor installed new motor Purged Hydro coils of air tested systems. Operation left working please see photos for details
Arrived at location for a no heat call homeowner replaced nest thermostat with ecobee Thermostat due to the circumstances of thermostat wiring being compromised had to trace out wiring from thermostat to air handler and air handler to condenser wired and reconfigured. The thermostats are low-voltage wiring program thermostat turn system on and checked operations left system working. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-BD803C9E412A426C8CB2C0EBEAC2B04C
Checked unico high velocity blower module diagnosed the smart motor is defective checked motor with supco smart motor tester for the system to be operational the motor will have to be replaced blower module model number is M2430BL1-EC2 Serial number 231222-BO25732 system is not working at all View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-144F34254099471CAA6FC57D82449207
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-270F8B0CB2FC40C3B359428AACB9A7F9 Customers display screen for DHW is not working and second floor system had a loud boom noise (2) nights ago that woke everyone up. DHW * customer has a high-efficiency wall hung instant hot water heater * The customer states that he noticed the display screen was not showing the full reading of the water temperature * He stated that the display screen is glitchy And is not always responsive * At arrival, I opened up the unit and confirmed all the connections were tight and secure * when trying to change water temperature the last digit is no longer being displayed and the second is only showing half * the indicates a internal issue with the display screen panel and replacement would be needed SECOND FLOOR: * The customer states that the second floor furnace fired with a loud boom two nights ago that woke up the entire home- But has been working and quiet since Th
Today I arrived on site to address the water leak reported from the roof. Issue Resolution: Identified the source of the leak as originating from the roof of the house. Confirmed the AHU is located in the Attic. Determined the fault: water leaking from the roof of the house. Upon arriving at the property, the housekeeper gave me access to the attic. The housekeeper explained to me that there is a water leak in the ceiling of one of the rooms on the 2nd floor. I proceeded to verify the situation of the water leak. I proceeded to verify x2 AHU with hydro coil in the attic. I found no signs of water leakage. I proceeded to check some places on the roof of the house in the vicinity of the AHus. I found a water leak coming from the roof of the house. I also found some spaces with water samples. Apparently there was previously a water leak in two different spaces on the roof of the house. Take some photos and videos to show the customer. Contact the client by phone to explain the